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  • Machine Error Problems

    WHAT A FUN WEEKEND I HAD! I had a 12 piece hat order with 12000 Stitches per. Bottom rail on cap driver support broke and warranty parts forgot to send out new part last week so I had to do all the hats on one machine. 9 1/2 hrs later, I finished. Enough with the venting. I came across several problems I am hoping a tech can shed some insight on.

    After the first 6 hats sewed perfectly all hell broke lose.

    1) While sewing hat #7, AMAYA OS decided to lose the design and reload a previous design while making a color change. I had to reboot system and try to realign design....nope. 1 hat ruined. (Why did it do this?????)

    2) While sewing hat number #8, the machine was making a trim in between color changes and poof, the needles shaft decided to crash down onto the trim bar. Jammed everything up. I had to take apart needle plate/trim bar to remove the jam. Now my trim bar is a little tweaked. I guess it could have been worse. Saved this hat. (Why did it do this????)

    3) While sewing hat #10 during a color change the machine popeed up with an error message saying "selector stepper index error - not on index while sewing" I simply pushed the start button again and machine began sewing....in a different SPOT. It had moved up about an 1/8 of an inch. Hat #2 Ruined. (Why did it do this????)

    4) While sewing hat #11 same thing happened as number 3. Hat number 3 ruined.

    5) Hat #12 sewed with 42 thread breaks.

    The order is finally done except for the 3 hats that I ruined. I just dont understand why the machine has these things happen. I had had other times when my other machine will be in middle on a job and all of a sudden it has a x-axis error. I cant keep ruining garments. I am ready to throw out the machines I am so frustrated by these issues that for all intents and purposes cannot be prevented....OR CAN THEY?

    Someone HELP......Thanks, Jason

  • #2
    As for your #3 problem where the needle moved about 1/8", I had that happen in the past (to a very expensive piece of leather. I was devastated! Then it didn't happen again for a long time, but it did happen again. I found the issue came up if I had used the stop or estop and then before restarting tried to back up stitches. Answer for me was to reload the software. However, I then upgraded to the next software level and have never had the problem again.

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    • #3
      You are giving some very good information here. Have you also given this information to the service folks at Melco? My first thought would be your issues are not mechanically related, but are more software related. May even be a static electricity issue causing a machine glitch. Just throwing some ideas out in the for what it is worth department.
      Herb<br />Royal Embroidery

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      • #4
        Jason,
        I would agree with Herb that the problems you are experiencing are most likely software related as opposed to mechanical. Some things to try, be sure that force download is turned on, Tools&gt;options&gt;ethernet tab. Browse to the jobs and machines folders within the melco file structure, (Program files&gt;Melco embroidery Systems&gt;Amaya) and delete them, then restart the software and machines. Performing these two steps can clear up a myriad of unlikey events. If there is no help here try removing and reinstalling Amaya OS. Hope this helps. Greg

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