I am having a problem with the Thread Feeder Gear, we replaced it because the retaining clip that holds the gear onto the rod, broke. Technical help called we have been back and forth for almost 2 weeks. (in the mean time machine is down) when moving from needle 1 to 2,3,4,5.. etc large click on position needle 1, as you move towards needle 16 the click lessens. Go back towards needle 1 and the click noise will start at about needle 4 and at needle 1 very large click. I was told to "not use needle 1"
I might add an unacceptable response. If anyone can be of any assistance I would appreciate it. This is the 3rd time this machine has been down, which it is not even a year old, and because I work full-time outside the business it is only used on weekends. I have Amaya Bravo, OS v 10. Thanks to anyone out there who may help.

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