ENS - tool for sending design to machine - won't run

[Posylane]

Our first Amaya arived today and I am working on getting it running. I was able to load the Amaya OS V10 and Design Shop V9. However I can't get this ENS tool to work. It errors out with "The ENS security key could not be located. Please attach the ENS security key"

I have the dongle in the computer and Design Shop and Amaya OS will come up indenpendantly. However I cannot transfer a design from Design Ship to the machine. From Amaya OS I was able to load a sample design and get the machine to stitch.

The computer is Windows 7 x64.

Another odd thing, apart from Stop and Start, the machine controller has very limted functionality. I can get the needle selector to move do different needles, but for example trace to work from the control head, and I don't know how to get the needle bar to swing back and forth.

Training is two weeks away.

[levelbest]

You don't send a design from design shop directly to the machine. You send it to the AOS and that loads it to the machine...

What exactly are you trying to do with ENS?

Not sure what you mean about limited functionality of the control pad. All the commands that are on the pull out list behind the pad should pretty much work.

BTW, when you say you have the dongle, do you mean dongles? Unless Melco is now shipping with DS and AOS on the same dongle. It's always been two before...

[Posylane]

I only saw one dongle to plug into the machine. I am not sure what ENS is myself, I presumed that is why I was not sucessfull in transfering a design from DS to AOS. When I try in DS, it times out and asks if I would like it to try again.

I don't know enought about the control head to know if there is something going on there.

[levelbest]

You are timing out sending the design from design shop to the OS. If you run both design shop and OS as administrator, you shouldn't have that issue.

I'm not at home so I can't tell you how to do it other than right clicking on the icon choosing properties (i think) and then in one of the tabs choosing run as administrator.

[Linda H]

We use the ENS feature when sending a design to our Melco EMC 10 needle machine. We have an ENS board in our computer that connects this machine.

What machine did you purchase? Is it an XTS or a Bravo?

Linda Hall
R&J Screenprinting & Embroidery

[Posylane]

It is an XTS. The underlying problem I am trying to solve is why from DS I can't send a design to AOS. The option is there but when I use it, after a little while a box pops up saying that AOS is not responding and should it try to send the design again.

No matter how many times it tries, it won't work. But seperately, both programs work.

So I could easily be barking up the wrong tree thinking I needed ENS to work.

And I did find it odd that I could laser trace from AOS but not from the XTS's controller.

[Posylane]

I just understood Levelbest's post. I don't know if it matters, but my account on Windows 7 is an admin account.

The machine is at the shop so I'll have to play with it late tonight or tomorrow.

[Body Cover]

This is just a guess, but I think ENS is the software for sending designs to old machines NOT Amayas with there own OS. you would have an add in card in the old machines and then you could send the newer designs from newer software to them. I'll bet it only comes in the software package because it is lumped in since you could be using any combo of machines and you should get it if you pay for the software.
If it were me I would Uninstall ENS and reboot and try again, it sounds like it may be causing a conflict as to how the machine runs or loads, which might also explain the limited control of the machine at the machine.
Try it it just might work if not you can reinstall and be back to where you started.
Good luck
Ron

[levelbest]

No, you need to run the program with elevated permissions by doing what I mentioned.

Different than your account being an admin account.

[levelbest]

BTW, most functions require a combo of buttons... like Target + trace for a laser trace. See the guide behind the controller.

[Body Cover]

oops, Like a said, just a guess...
Glad we have you on board John!

[Posylane]

I'll try and swing buy tonight and try the admin setting. They gave me stickers for that slide out plate but none of them are in english. Maybe the english one is there but as eluded me so far.

[Posylane]

Thanks folks the Admin setting fixed a whole bunch and I found the card showing the control head commands and that is working as it should. The last little bit is to be confident in picking thread colors. That part still is not crystal clear to me.

All in all I am very happy with the XTS so far. From the machine perspective, flawless operation out of the box. My people are seeing the improvement in stitching speed and functionality and are eager to use it.

[levelbest]

What about the thread colors? Not sure what you mean...

[Posylane]

I worked with importing a design into AOS and still was not absolutly certain how to change thread colors and get the machine to actually use the color.

I could force the machine to change needles using the control head, and some times the thread color changed automatically, but the system of picking a thread color didn't resonate with me right. Obviously I need more practice!