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The Sad Story:
I sent a large job (2,470 shirts) to Atlas. their pricing seemed much less on a large job than my regular screen printer and this was a strictly low cost bid. It was a 4 color print on the front and one color on the back. The shirts were ordered from Sanmar, who Atlas lists as a "preferred" source. Sanmar prices shirts on 4 tiers (white, grey, light colors, dark colors) rather than the standard 3 tiers (white, grey, and colors). The following text is cut and pasted from Atlas's website:
Flashing (On dark garments): Add $0.15 per piece
The shirts were from the Sanmar PC61 "Light Colors". I assumed that there would not be a flash charge since these were light colors. My purchase order did not include this and I never received any price confirmation from them. I was charged for the flash ($370.50). I sent an e-mail explaining the issue to Mitchell Lombard, president of Atlas. This was ignored. After 3 or 4 days I called and spoke with him. He was immediately defensive (there is no conversation when this happens!) and told me that I did not know anything about screen printing and that everyone knows that any shirts that are not white are dark colors.
What are my options?
I have the option to protest this charge with the credit card company that I used to pay for the order. Before I cause Atlas grief (whether I am successful at getting or not) I would like some feedback from the list... particularly those that do screen printing or sell contracted screen printing.
The question is not whether they should have used the flash or not, it is whether the "dark garment" statement is misleading and if it is reasonable, due to this statement, to expect some better resolution to this issue than just swallowing that cost.
Thanks.
David Sklar
Ballyhoo!
Arlington, VA
I sent a large job (2,470 shirts) to Atlas. their pricing seemed much less on a large job than my regular screen printer and this was a strictly low cost bid. It was a 4 color print on the front and one color on the back. The shirts were ordered from Sanmar, who Atlas lists as a "preferred" source. Sanmar prices shirts on 4 tiers (white, grey, light colors, dark colors) rather than the standard 3 tiers (white, grey, and colors). The following text is cut and pasted from Atlas's website:
Flashing (On dark garments): Add $0.15 per piece
The shirts were from the Sanmar PC61 "Light Colors". I assumed that there would not be a flash charge since these were light colors. My purchase order did not include this and I never received any price confirmation from them. I was charged for the flash ($370.50). I sent an e-mail explaining the issue to Mitchell Lombard, president of Atlas. This was ignored. After 3 or 4 days I called and spoke with him. He was immediately defensive (there is no conversation when this happens!) and told me that I did not know anything about screen printing and that everyone knows that any shirts that are not white are dark colors.
What are my options?
I have the option to protest this charge with the credit card company that I used to pay for the order. Before I cause Atlas grief (whether I am successful at getting or not) I would like some feedback from the list... particularly those that do screen printing or sell contracted screen printing.
The question is not whether they should have used the flash or not, it is whether the "dark garment" statement is misleading and if it is reasonable, due to this statement, to expect some better resolution to this issue than just swallowing that cost.
Thanks.
David Sklar
Ballyhoo!
Arlington, VA
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