No cuts and x motor tracking error

[Bill Griffin]

Let me begin by thanking you for all the help you give every time I ask. I never seem to be on the "knowing" side, but I hope someday to be able to help others.

Here is the problem that has developed this week: when I try to stitch designs that I have stiched many times in the past, they do not trim and I keep getting "x motor tracking error" message. These are all designs that have been digitized by someone else--not on my own DesignShop Pro+. And, mind you, they worked fine until this week. I don't know of anything that has happened to make this change come about. When I stitch out designs that I have digitized on DesignShop Pro+, I do not have this problem.

Thanks in advance for any help you can offer me.

Bill

[smeggy345o]

what version are you running? Have you updated lately? If so, maybe that is the problem.

[Bill Griffin]

I have not updated. I am still running v7.00.115. Have had this machine for approximately a year and have not updated during the time.