Index Error

[Caren Maffucci]

I had a problem earlier today, which I was able to solve by re-installing software (I had recently upgraded to Corel Draw X4) so now that "challenge" has been met but replaced itself with another.

I was asked to do the 20,000,000 maintenance and did everything up to removing the black cover, greasing the presser cam follow and replacing the black cover. However I'm thinking that I didn't make sure that the presser foot was released before pressing "ok" for the machine to move to the next maintenance step.

When I moved to the next step, it said that something blocked movement and maintenance would be cancelled.

Needle 1 is down (I have removed the actual needle, but the arm is down) and if I try to hit "Head Up" under maintenance the error reads "Color change stepper index error - off index while sewing."

I looked up that error string in the archives and have already blown the heck out of everything behind the needle case.

In Maintenance/Sensors the following show to be "Blocked":

Y Axis Home
Z Axis Index & Safe
Color Change Index

Everything else on that screen shows to be Open.

I really don't feel that I have a bad sensor, but think that the machine registered a block when the presser foot wasn't released after replacing the black cover and I don't know how to bring it out of it's misery.

Anyone - Buhler - Anyone... I am dead in the proverbial water.

Caren-

[The Embroidery Authority - OLD]

Caren,
Call me if you'd like. I'm available for questions.
Ed Orantes
Melco Tech & Trainer
504-258-6260

[Caren Maffucci]

Ed - If I had the ability, I would proclaim today "NATIONAL ED ORANTES APPRECIATION DAY."

Not only am I completely indebted to you for fixing my problem - you got out of bed to do it, so please also thank your wife for me. (It gets way too late way too early around your parts.)

Being in Alaska, when things happen that seem so serious I'm always very afraid because I don't have easy access to a tech when needed. I am very appreciative that you were able to walk me through the steps to solve my problem, and were also able to do it and explain why as well - which will be a tremendous help later. Your communication skills are excellent.

I can't thank you enough Ed for going out of your way and for getting out of bed to get me up and running again. I'm back on track and the machine and I are happy, happy. What can I do for you???

You and your help are absolutely priceless Ed...

Did I already say thank you? Caren-

[levelbest]

And now you know why Mr. Ed is "The Embroidery Authority" [img]smile.gif[/img]

[Wishes]

No matter what the news leads us to believe there are great people in this world and Ed is just the tip of the iceberg. This list is proof that we need to keep focused on the positive and know that there are people out there who will come to each other's aid.
Margaret