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  • The disappearing design

    I have digitized a logo in DS Pro+. Now when I go back in to tweak it, something strange is happening. For instance, one of the rays of the star needed to be widened. So, I selected that object and pulled the wire frame points out. I turned from a satin shape to run stitch. Well, gee, what happened. So I copied one of the other rays and moved it into the new position and I can't get any "stitches", only the wire frame.

    So, delete all the bad objects and redigitize the ray. No go, it is just not going to give me a satin filled object!

    I have been at this for awhile, so I feel that I do know what I am doing. I am choosing the correct tool. The one thing that I did do is move my dongle from the office computer to the shop computer to do this last tweaking. I wouldn't think that would make any difference.

    So, since I had not saved the tweakings, I closed the file and when I opened it again, thinking that I am going to get my orginal design back again, it doesn't appear to be there. Except there is a list on the right. But when I click on Stitches, there is a list, but no stitch numbers - no numbers at all in the list. I take that to mean there are no stitches.

    Now, if I click in the black screen and happen to hit just where an object is supposed to be, the wire frame appears, but I can't get any stitches. What do you think is going on and how can I get things going right? I got work to do!

    Juli in Kona
    Juli in Kona<br />Stitches in Paradise

  • #2
    Try reinstalling Design Shop. Only takes a minute and this has fixed this similar problem for me in the past.
    Only choose "Design Shop" and then "Program Files & Alphabets".
    Good luck,
    Ed
    -The Embroidery Authority-<br /><br />\"Turning your Problems into Production.\"<br />Ed Orantes<br />504-258-6260

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    • #3
      Juli,
      You by chance wouldn't be using a laptop to run your Software on? Sometimes it is an issue with the video card being built into the motherboard ....not that it is defective but just not behaving.....Try this just for giggles, as it seems to be helping a lot of folks.....

      In DS, RIGHT click on the 3D icon on your toolbar. You will see a check box in the display field that says "Hardware Acceleration." Uncheck this box and see if it resolves your problems. Let us know if it does.... curious in Idaho.....

      Rod
      Amaya Tech & Trainer
      Certified tech & trainer<br />208-898-4117

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