DS and OS upgrade

[Barbara]

I just received the latest software upgrade but am afraid to install it after seeing some of the problems being experienced by others. Does anyone know if it is really a bug in the upgrade or is it something else. If it's a problem with the software, is Melco aware and doing anything about it. Any techs out there have any advice?

Barbara

[Juli in Kona]

What bug are you referring to? I have just upgraded the OS because I just bought DS+Pro. I have no problems or bugs. In fac,t there are very apparent improvements.

Juli in Kona

[Barbara]

I am asking if there is a problem with the newest upgrade. One user just posted a problem that she believes is related to the new upgrade. A few weeks ago someone was posting problems they were having sewing designs created in another software (can't remember which). I can't remember all the details but look in archives maybe you can find it. I will as well. However, if you aren't having any problems, then it must be something else causing their grief. Thanks for your reply. Makes me feel better.

Barbara in Texas

[Debbie Rinehart]

That person having the problems with the new software upgrade could have been me as I had and am still having a couple issues with my new XT. So, I'm not sure if it was just my software, new machine or a combination of both. I'm still having the z axis problem, but waiting to see if it is a pattern or just a "hic-up". After sewing the same design (a logo)about 6 or so times, I get an error message that has something to do with the z axis not responding quick enough and missing a command to go head up(i should write these things down <smile&gt! So, I have gone into maintenance and click head-up, which gets me sewing again. BUT...I now know to make sure it hasn't changed my thread tension. I looked up after the last episode and my tension had jumped up to 200 instead of 4. Both times this happened I was doing lettering and didn't see that the machine changed my tension setting but I sure did notice that the next letter was nothing but loops!! I guess I'll call tech support the next time it happens. Hopefully it will be on a weekday. Debbie in Indiana

[Pure Embroidery]

I installed upgrades a couple months ago with no problems. Went right over the existing versions, didn't have to unistall or delete anything. I'm running 3 Red Wagons and they do what I want them to.