desing shop not saving my files

[Wendy Phillips]

Hello:

My design shop is not saving my files. When I am in it and close the file it will save it to the temporary file folder. Then when I close the software it deletes it. It was not doing this before the update that came out a few days ago. Seems to have started after I installed the update. Anyone have any ideas why it is doing this? This machine and software are doing everything possible to give me a nervous break down!!! HELP SOMEONE PLEASE !!!!

[levelbest]

Just a note on this - wendy posted this on the discussion boards - so, now the answer is here - not there which means it doesn't get archived.

So, I am going to repost the discussion for future reference.


-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of Roland R. Irish III
Sent: Friday, June 09, 2006 5:19 AM
To: [email protected]
Subject: [amayausers] Re: desing shop not saving my files

hmmmmm....yup, sounds like a problem! My first thought, however, since I am constantly losing my files accidently on my macs....check and make sure the 'save' window is putting them in the right folder!
Everytime I can't find a file and I know I saved it, I go back to the design window and pretend to 'save' it again...and double check the 'folder' it is being sent to. Every time, I had saved another file to a different folder-and my graphics programs 'remember' the last folder saved into-and automatically send the next file there! Really annoying to start looking for jobs I did 'yesterday' and they aren't in the right file...I swear I saved them...so I have to remember what other jobs I had going, look into those folders and there it is!
So check that first...my designshop used to automatically save everything to 'my document' folder-when I had set up separate folders for 'customers', etc. with other folders in there. Took me a while to realize where things were going!
As for the glitch where it just would not SAVE a file, I vaguely remember being on the phone for hours with a tech at Melco, sent him the same file I was working on-that wouldn't save any changes I was making-I'd change it, like line widths for satin stitch columns, go to sew it out, nothing changed. After it started doing the same thing to him, he realized (I think) that I had somehow gotten a corrupted file going. Had to delete it, reload design shop, and start over...problem solved. Been so long, but I think that was the end solution.
Good luck!
Roland

Sunrise Graphics
116 Main St
Claremont, NH 03743
603-543-1324
fax 603-543-9902
(fax machine is NOT turned on 24/7-only during normal business hours Mon-Fri., 8 am -5 pm) www.sunrisegraphics.org [email protected]


On Jun 9, 2006, at 5:53 AM, Wendy Phillips wrote:

> Yes, I have been hitting save and it still is deleting them. I tested
> my theory of it not working properly several times.
>
> So I should call Melco then? I was fine until the update.
>
> Thank you,
> Wendy Phillips
> PPF Designs
>
> ----- Original Message -----
> From: "Roland R. Irish III" <[email protected]>
> To: <[email protected]>
> Sent: Friday, June 09, 2006 3:26 AM
> Subject: [amayausers] Re: desing shop not saving my files
>
>
>> Are YOU hitting the 'SAVE' click before you close the window?
>> I always do-so I don't know if there is a glitch that it doesn't
>> automatically save it.
>> If I'm working on cleaning up or testing different fills, etc.-I
>> always open the design, then save it as 'kiwanislogo2' instead of the
>> original kiwanislogo....so I haven't lost the original, in case the
>> changes don't work. Some logos I've gone up to #20 or so before I get
>> it the way I want it! Then I can go into the 'file folder' later on
>> and delete all the changes except the first (original) and final one.
>> I remember a glitch similar to your problem last year before the
>> update or about that time, and Jeff said it was in the program...that
>> you MUST manually save your file, don't assume the program will do it
>> by itself.
>> Good habit to get into, even saving it every 5 minutes or so...in
>> case of a computer crash or program shutdown.
>>
>> Roland
>>
>> Sunrise Graphics
>> 116 Main St
>> Claremont, NH 03743
>> 603-543-1324
>> fax 603-543-9902
>> (fax machine is NOT turned on 24/7-only during normal business hours
>> Mon-Fri., 8 am -5 pm) www.sunrisegraphics.org
>> [email protected]