Requesting some help

[Nancy Hepp]

I'm usually one of the silent lurkers, but Ethyl (my XT) is not working today and I thought maybe I could get someone to walk me through this. I use Ethyl as my toy, no commercial work done here, so she only gets used on the weekends. Keep her well lubed and oiled and I took my training with Juli from Kona (hi Juli!) in '06 so I don't remember if there are default setting that must be set up when you reinstall the OS (version 7.) That was my first issue this AM, OS said it was missing some driver or something, so I uninstalled it, put back in and thought everything was fine (NOT!) I didn't realize it, but the center of the hoop was off by quite a bit and when I began sewing the needlebar hit the hoop, broke the needle and got an X axis warning. Fixed that mess and again thought everything was fine (NOT!) The final outcome is that now she sews the tie in stitches, then gives a broken thread error. Anything I can try before calling for service? TIA
Blessings,
Nancy

[The Embroidery Authority - OLD]

Nancy,
I see no one replied to your post. I'm only getting to it now,.. sorry for the delay.

Where are you currently at with your machine problem?? If nothing has changed in the last three weeks, have you attempted to sew with the thread break detection turned off??

Let us know what's happening.

Ed Orantes