"Unable to complete head up command"

[Juli in Kona]

We got part of the jacket caught in the hook and it stopped the machine. We were able to get the jacket out (without damage), but the needle and presserfoot are down. So, OK, I know how to do this --- Maintenance, Hook timing, Head Up. The presser foot and needle came up then went down again and I got the error message. Nothing works now, including the big red emergency stop.

I have written down the stitch number and co-ordinances so I know where to start again. But what do I do to get out of trouble? Hoop area is clear. And we were doing so well!!!

Juli in Kona

[sschroed2]

I've had this happen too. As I recall I had to shut everything down including the computer. Then when the machine powered back up the needle,pressure foot came back up. Then I reset the design, then went to the stitch position where I left off.

Hope this works, I know I was terrified when it happened.

Sue
Fontana, Ca

[Juli in Kona]

Yea, terrified about describes it. I did turn of the machine and downed the OS and then brought everything back up again. And it did work to correct the problem. Fortunately I had noted the x position after moving the hoop quite a ways to the right, so could get back to the exact center I had started with. I continued sewing and everything came out perfectly. Didn't even damage the jacket!

Well, another good day.

Juli in Kona