Error Message

[Debbie1]

I am receiving the following error messsage on my Big Red: Color change stepper index error--off index while sewing. The machine stops with the needle down and thatis it

Could anyone help translate this for me. I have read the appropriate section in the Amaya Help but I still seem to be clueless.

[Judy]

What happens when you turn it off and then on?

[Mama Kass]

I'm not sure what you have read in Amaya Help, but the following is the process that will get you to diagnostics for this problem. If you have done this to no avail and the problem continues, I'd say it is time for tech assistance.
Help -> Technical Manual -> Amaya OS Program Messages -> Amaya OS Program Error -> Color change stepper index error -> #4 'troubleshooting stepper motors'