Upside Down Bobbin Case

[GailForce Designs]

I have a crisis! I was embroidering a design on the same sweatshirt I had embroidered another design on. I had not cut away the backing from the first design, but it was out of the way when I started the second design. Well, it ended up getting sucked into the bobbin case and gave me a Z Axis error. I cut out all the backing that was wrapped in around the bobbin case. The case was at an angle pointing at the 1:00 position. I performed a trim, backed up the needle position about 5 or 6 spaces and looked under at the bobbin case before starting up. (When I was backing up it was making an odd noise) When I looked at the bobbin case it was upside down in like the 7:00 position.
Any ideas on how to fix this?
thanks!
Natalie

[HERB]

It sounds like the retaining finger has become displaced and allowed the hook to spin. There is a slot in the front of the hook that the finger is supposed to set into.

[GailForce Designs]

Thanks for the response Herb. Is this something you have fixed before that you could give me more details on how to set right?
Thanks.

[HERB]

Call me when you get a minute. 208-746-0448