Help on installations

[Amaya1Naija]

Hi dear,
Kind of new!
please what is the amaya simulator?do i need to install this when i install my new software?Thank
you.
beekas

[Digital Stitchz / LaserWorkz]

If you have a new AMAYA and are using the Design Shop Pro then you do not really need to load the Simulator. But, if you did not go for the top of the line in the software you might wnt to load it to see what some of the functions that are available.

[Amaya1Naija]

Hi,
i do have the the design shop pro plus.Thanks for the help.I appreciate it.

[Amaya1Naija]

Help ASAP,
i am powering my AMAYA XT for the first time.i got to the process of configuration->machine config wizard and my wizard cannot detect my machine.I changed the crossover cable/ethernet cable but it still will not work.Anybody has a solution to this?
Thank you.

[Digital Stitchz / LaserWorkz]

You have one Amaya XT? Are you using a hub or going direct to the computer? Are you openning the AMAYA OS (operating software) program before you turn on the machine(s)? Please answer these questions. Or call 1-707-426-9963

[Digital Stitchz / LaserWorkz]

Sorry, I did not see you are not in the USA.

[Amaya1Naija]

I have one Amaya XT.No, i am not using a hub.i am going directly from the computer.Yes. i turn off the machine before opening the operating software.
Thanks.

[Steve]

If the ethernet cable is going straight from computer to machine you need a cross-over cable (the cable should be labeled cross-over.) If you are using a hub, router, or switch, you would want to use a regular CAT5, CAT5e, or CAT6 cable.
All of these cables are widely available at computer stores here in the U.S. but I would not know about overseas.

[Digital Stitchz / LaserWorkz]

Just as Steve said...if you have a good cross over cable your computer with the software should see your AMAYA. If it does not, then and you are running Windows XP open up network connections from the Control Panel and verify that your network card is identified to WinXP. It should be, then if you do not see your Cat5 cable identified as a cross over cable...se if you can borrow a hub from someone. Test your cable with a hub. Or replace the cable with a new cross over cable. Basicly, you will just have to have someone or youself troubleshoot all possible avenues. Wish I could help more, but Nigeria is just too far away.

[Digital Stitchz / LaserWorkz]

Sorry about the typing errors. Keep us informed with your progress or lack of.

[Amaya1Naija]

Thanks guys.
will try all the option and keep you posted.my fngers are so crossed!

[Amaya1Naija]

Hi guys!
The hub worked.Thank so much for the help.I appreciate it.
one more question.Do i put the two security dongles always anytime i need to use the AMAYA xt and design shop?
I know i will get better but truly i need all the help in the world right now.

[Digital Stitchz / LaserWorkz]

Each dongle is required to run its software. So yes you will need them before you open the software. Best to leave them in the USB slot unless you have security issues. (Ie: like someone taking them when you are not present.

[Digital Stitchz / LaserWorkz]

BTW now that you are using a hub it will be easier to setup next AMAYA.

[Amaya1Naija]

Hi Guys,
Thank for all the help i get on installations.Now,I can't seem to even sew my test sample.Thread breaks,Thread breaks,what do i do now?