Stepper motor index error.

[Limefield6]

I keep getting a stepper motor index error. After turning off the machine several times it will restart fitfully. The garments are ruined because each time it stops, the machine jumps and the design is out of register. I have talked to the technicians several times about this but they do not seem to be able to resolve it. I have reset everything they have suggested, Does anyone have any experience of this problem?
Thanks
Norma

[RIZ]

Hi

Did you solve your problem?

I have a color change index problem and cant re-align the needles.

Do you have any suggestions

[EEAmayaTech]

Hi Riz, I replied back to your message. Your needlecase may have lost it's calibration. Not hard to fix, but it takes a little practice. But first I would try a "Set Table". Go to Maintenance then Calibration.

[artistccm]

I've had that problem quite a bit! Do you have the XT or the regular amaya?

[GF]

I have had this experience and found this to be my cause. It's another thing to check if you haven't already. My fabric (a jacket in this case) was causing a very slight resistance when the hoop moved around and this caused the stepping/tracking error and the color index error. Really check to make sure the pathway is clear to move around during a trace. Usually I started off well, it was if I had to remove the hoop to tend to the bobbin. When I replaced the hooped garment back during mid-sew, the fabric bunched up (only slightly but just enough) in the back near the arm. Placing a hooped item back on the frame is a bit more challenging when it's not in the center start position. Another time I had this error was with using fast frames. When the design reached the bottom of the sew field, the needleplate pushed against the edge of the frame causing the same error.