Techs near NY

[Loree]

I have a color stepper index error problem, and I have tried all the suggestions I could find... blowing off the sensors, moving the needlecase to get the sensors unblocked, even replaced one of the sensors... still no luck. I live in Candor, NY and would love to get in touch with someone who can help me. I bought my Amaya in 2002, so it's out of warranty. Thanks for any help!

[The Embroidery Authority - OLD]

Loree,
As for your color change index problem,... If your sensor system is not functioning correctly, you will get this error. This could be caused by a malfunctioning sensor or one that is misaligned or one that is dirty by way of dust, lint or oil.
First do a visual check. (If you don't know what you're looking for, well, this is what they teach in the tech class. Could be too much do describe over the phone.)
You could also check the function of the index sensor by clicking on "Maintenance", then "Sensors" and see the status of the color change index sensor. If you can slide a small dark piece of paper into the sensor, you can simulate how the sensor responds when in use. You will see the status on the screen as either "open" or "blocked". If the sensor doesn't give you a favorable response, it could be out of commission and in need of replacement. Although this part is only around $25 bucks, this would not necessarily be an easy job for someone who hasn't been through the tech class. A lot of things to verify other than just the sensor itself.
Try the "open or blocked" test and see what you find. It will be preferable to be on needles 1 or 16 when checking this sensor.
***And whatever you do, do not break off any of the tiny black tabs that ride through this sensor or you will now be looking at a more complicated repair to your needle case.
Best of luck to you.
Ed Orantes
Melco Tech & Trainer.