question for tech

[Debbie Rinehart]

Just wanted to see if a tech could confirm or deny that if your Amaya XT isn't cutting all trims, causing needles to break and garments to tear from jagged broken needle, you can hold down the up arrow and left arrow at the same time and this should reset your trimmer? THANKS!! Debbie in Indiana

[The Embroidery Authority - OLD]

Debbie,
Sounds rather inventive if you ask me. I say try anything as there may always be a chance that it works.
With that said, I return to Denver on an annual basis for continued training, talk with Melco's technical trainer regularly about embroidery machines in general, and also network with other tech's around the country about our experiences day in and day out.
To date, I have never heard of that key combination attributing to the fix of mistrims.
Sorry... But that's not to say I can't learn something new today.
Ed Orantes

[The Embroidery Authority - OLD]

Debbie,
One might think that to cut a piece of thread, all you need to do is squeeze a pair of scissors. Although this is true, the process by which a thread is cut on an embroidery machine, particularily the Amaya XT, is a very involved process. Fascinating if you ask me.
However, if many different factors are not correct, then the ending result is the thread not being cut.
If you've checked everything you know how to check, you might want to consider having a tech look at your machine. Some folks might consider this to be costly, but in reality, not only would you get your machine fixed, the tech could also lubricate all those areas of your machine you don't know need lubrication and also teach you a thing or two about how your trimmer system works so that if this ever happens again, you might be able to troubleshoot it yourself.
Not to mention, it's wise to set some money aside every month, $50 to $100 per head, so that when the inevitable service call is needed, it won't hit your pocket book as hard.
Every embroidery company has technicians so don't be upset with Melco or the Amaya as this is simply part of commercial embroidery..- also this fact is rarely considered when someone starts thier embroidery business.
My wife and I, too, learned the hard way which was one motivating factor for me becoming a tech.
Ed Orantes