Another machine problem

[Maria's Little Stitches]

I am having a horrible time with my Amaya XT. I wish I had never bought it. Everytime I turn around I am having another problem. Now I can not get the OS to even recognize the machine. It seems to me anytime we do anything to the computer we are using soley for the Amaya XT it screws everything up. I have had to un-install and reinstall the system over and over again!! I wish I had bought a Tajima!!!!!

[Body Cover]

This is exactly what I would tell Tech support when you call them, and either they can find a way to fix you up and get you running or ask them to come get it 'cause your going with Tajima. That being said, and I am not making accusations or assumptions, but a lot of people on this list (Roland comes to mind first) were ready to put their machine in the first yard sale or roll it into the street for more satisfaction. there is definitly a learning curve and many people have made mistakes on the computer and software end, there is a certain way that it has to be set-up and it won't work any other way, and maybe there are a hardware glitch in either the computer or the machine, don't rule out that because it is new that it is perfect. We can research many stories here that can attest to that, but we can also attest to the fact that Melco when given a chance has for the most part always stood behind its equipment and its customers and WILL be there to get you running to your satisfaction provided you ahven't done anything to damage the machine or void a warranty. Talk to them openly and honestly and they will help. Vent your frustration here with us, because it does help to get it out and know that this has happened to many others, but don't quit or give up until you have exhausted your efforts with melco.

Just my opinion, if you are more specific many on this list can also give advice that may help you step in off the ledge! [img]smile.gif[/img]

Good Luck and call them.

Ron

[Maria's Little Stitches]

Thanks so much for your quick response. I have also sent an email to Melco hopefully they will respond quickley. I have been using embroidery machines for a long time and was so excited to get the Amaya XT. I purchased all of the computer supplies and software I was advised to buy and then ......the #@$%#@ machine wouldn't work. Needless to say, I have a hammer with my machine's name on it.


m

[TinaK]

Maria:

I hear you on your machine as we got are machine in May and no we don't have an XT but an older refurbished Amaya and when it arrived it was damaged in shipping so we had to wait to use it then all the sudden we got motor errors and machine detaching from computer...Tech came out fixed the motors however that didn't fix the machine detaching itself but I can honestly say I am so happy we stuck out the problems as we can really put out items now and we would never go with a different company as they really did try and make everything work...Don't give up just get even! LOL

Good Luck!

[Hugo Torbidoni]

Maria,

Like Ron said at the end of his post,If you are more specific about the "problem", maybe we can help you.

Hugo
MelcoTech

[Russell Silva]

Maria's Little Stitches wrote

"It seems to me anytime we do anything to the computer we are using soley for the Amaya XT it screws everything up."

What are you doing to the computer when it get screwed up? It seems to me that if you are using it only for the Amaya XT you shouldn't be doing anything but adding designs to it.

[signman]

Yup, I felt the same way about our Amaya...from the botched delivery day one it was a disaster!
Unfortunately, and this is all documented...we did NOT get good support, as Ron says ..."Melco when given a chance has for the most part always stood behind its equipment". We were one of the ones that got that 'for the most part' end of the deal. Problems after problems...always 'our fault'...almost never 'machine' fault.
No service tech 'within an hour away' as the salesman promised up and down....hours and hours waiting on hold or for a callback.
You name it, it went wrong. Then the warranty expired and we opted to keep it going-and surprise surprise-a week later a tech showed up for a complete inspection! AND he lives less than 2 hours away and was NEVER told we had a machine and we were never told he was a phone call away! After 8 hours of overhaul, he found EVERY PROBLEM we had was caused by a host of 'minor' and trivial adjustments and MACHINE caused errors. NOT by US! Since that day we have had NO problems with the machine other than a cam follower that snapped-and he was right back to replace it. Had Melco or SOMEONE notified him from the beginning we never would have canceled our order for a couple more! Too late now-we haven't got room for even one more. But I recommend you find out who the local service tech is and get to know him-get the machine checked top to bottom and get a computer tech to go over your computer. There is a right way and a wrong way to install the designshop and Amaya OS on a computer and if things (other programs, for example) are loaded in the wrong order you will definitely have the problems.

[Maria's Little Stitches]

Thanks for all of the great responses. the only things we have added were the Corell draw program which we were advised to get from our Melco instructor. I will be contacting Melco for someone to come out and take a looksie


m

[HERB]

Is there a way to contact you privately?

[levelbest]

Herb - you can use the Private Message system thru the boards to contact Maria.

I think going forward, we need to set some guidlines on this list / board for complaints of folks who just bought a machine. Problems may or may not be Melco's issues - sometimes they are - sometimes they aren't but for users to come on the boards without explaining the problems in detail, the attempts at resolution and the steps they have taken to contact Melco just isn't fair to the company. I know there is some amount of frustration when things go wrong... but there are proper ways to try to resolve things before badmouthing a machine or company. This goes for ANY machine and ANY company - not just Melco.

In the world of the internet, it take only a handful of posts on discussion boards or lists to ruin someone's reputation. I just think moving forward, we need a template or guidance on how to best address these sort of things when they show up on this, a USERS GROUP.

I'm definately NOT saying that we shouldn't allow this, just that if there is a problem, we need more info and data to help users resolve whatever issue they may be having & to post when and if there is - or isn't a resolution.

[HERB]

Was going the PM route but the icon does not show for her. She may not have it activated???
Could not agree more with your post.

[signman]

I am pretty sure the 'archives' here have something on installing a program like Corel correctly-which one to load in first, Corel, Design Shop, Amaya OS...and in the wrong sequence the problems she mentions pop up. Perhaps someone can steer her towards that thread?
I have nothing on my computer for the Amaya except Design Shop and Amaya OS...not even solitaire game-took everything else off and we've never had a 'program' problem come up.
I'll bet a Melco tech would go over that first.

[HERB]

I run DS/OS and Corel X-3 from the same computer. I have very few issues. Do know if you ask DS to make a design 110 inches wide it feaks out.

[Rod or Sharon]

To put it very simply, OS and/or DS needs to be installed as the LAST software loaded. Programs such as Corel Draw will change the registry and can cause glitches in OS and DS.
Rod Springer
Tech & Trainer

[levelbest]

Herb,

I am going to PM you the email address.

JOHN