Tweet
I do not have the lite version but when I clicked on the os icon ,lite version comes up and will not let me load a design. What is happening? HELP??
-
-
Do you have your dongle connected? That happens to me if I forget to attach it.Mary Buckle, Charlotte, NC -
Yes, I keep them in all the time. I had a problem yesterday and called melco because my group with the "A" alphabet icon was completely missing. It worked this am because I did a design but after digitizing, and trying to load it came up as OS lite and that is not what I have. I did reload my disc before calling Melco so I might have caused it myself, but I sure don't know how to fix it.
Thanks for your reply.Comment
-
Did you completely un-install the program before re-installing? In OS you will also need to delete the machine folders.Comment
-
No, I didn't, thanks, will try this.Comment
-
I foud out what my problem was, dongle died!!!Comment
-
Oh, really!?! How on earth? Will Melco replace it for free? or a fee?Mary Buckle, Charlotte, NCComment
-
I asked that question and he said there was a board inside and sometimes they stop working. No, not free, $90.00 plus $15 for 2 day delivery and return the old one.Comment
-
That is melco for you a $5 part and they charge 20x the cost.
AHHHH
Customer Service
They wonder why they are having problems.
JMHOComment
-
But, what other choice do we have?Comment
-
True they hold all the cards.
Not the company I thought I was getting involved with when I purchased.
Though I love my Amaya...
I just hate the feeling that they may service themselves out of business...Comment
Comment