I have a "big red" running version 9.00.099 OS software. Machine was running fine, finished a hat put the next one on hit start, heard something the machine seemed "locked" up hit e-stop. The needle bar is in the down position (with a broken needle was probably what i heard)because it's off center from the presser foot. When I try to "heads up" I get the message "color change stepper index error". Also tried Maintenance/Steppers/Home error "not at head up". Any help would be greatly appreciated.
Sue
Sue
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