What's happening at Melco?

[Guest]

Just called Melco for information and two of my contacts are no longer employed there. Does anyone know what's going on over there?

[EEAmayaTech]

Who were your contacts?

[GF]

Eli is gone ... and Maria is also no longer there.

[Wishes]

I got a message from our sales rep and he has been layed off. Terry Loftis said that Melco had another reorganization and he was part of it. I really enjoyed him as a rep and also as someone who would solve a problem for a customer. I also know that they closed the training centers in LA area and one other place becasue so many people like the webinairs. That all I know.
Margaret

[Steve]

If Melco wouldn't ignore complaints, they might be able to keep customers instead of laying off people. Many people are leaving because they don't have good customer service. I think Tajima and SWF are much better companies.
I would rather support American made products but Melco has been playing many games with me and have no interest in buying another product from them.

[Greenwing]

As much as I love my machine, I feel the same way they seem to only care about the $ we have and see cusotmer sevice as something to avoid.
If when I purchased there was no way of talking with other then paid or email I would not have done so. But they don't see how much business that is looseing them, sad.

I hope this trend turns around.

They need to loose management and keep the quality people they have been letting go.

[levelbest]

Layoffs are happening everywhere folks - not just Melco...

[Hugo Torbidoni]

I service all models of Melco machines,as well as Tajima,Barudan,Brothers,and so on.To echo what John Yaglenski just posted,it isn't just just Melco. All companies are feeling the pinch.

Hugo Torbidoni
301-471-3157

[Wayne]

When the economy goes South so does embroidery.
Embroidery is a luxury and something that most companies and individuals can cut back on.
My business is off 75% but since I'm retiring and only doing work for what is left of my customers I really don't mind that much.
I don't look for things to pick up for years, if then.
Times are changing.

[Knehmer]

I stress that getting your company name out there in rough times is even more important than when times are flush. My embroidery business has not decreased.

[levelbest]

We've had one of our best years ever in 2010... I agree with you Knehmer.

[Wayne]

As always there are some in any economy that do good but as a whole if the economy was good the topic of melco losing employees would not be on the table. If the machines are running there will always be need for support.

[gcannon]

Never been very impressed with their customer service, but at least they can get me parts when I need them. I mostly rely on my tech to deal with Melco- easier that way, at least it is for me...

[Steve I]

I'm with you John, We are as busy as we have ever been.

Steve I.
Trinity Embroidery

[gcannon]

John & Steve- I agree with you both- busy as bees down here...just glad to have a lot of work...could not do what we do without the Amayas.