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There are several possible stepper error messages, so without more info it is difficult to say what the problem is.
I'm not sure what you have read in Amaya Help, but the following is the process that should get you to diagnostics for this problem.
Help -> Technical Manual -> Amaya OS Program Messages -> Amaya OS Program Error → here you select the message you have received -> #4 'troubleshooting stepper motors'
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