What to do urgent

[jacosandy]

I was given a small 2 piece job, one of the blouses moved and design isn't straight. The logo stitching is great just not postioned right. Do I embroider a t-shirt, Polo as an apology, not charge for both pieces or what.

[Five Point Emb]

1 - How good are you at removing stitches? Sometimes the font and the material of the garment will allow this solution.
2 - Can you find the same blouse in your area quickly and just replace it?

Not long ago a customer brought me about 9 items, blouses and sweaters, to have her $5 logo embroidered on. I messed up a $42 New York & Co. black sweater. Called our local store and they found the exact sweater on clearance in a back room. Saved another 15% by opening a charge! I never told the customer.

Good luck.

[levelbest]

Customer suppled goods? We never do them just for that reason. Something goes wrong - you can't replace them.

If you can't replace, a no charge is appropriate.

[jacosandy]

Thats what I thought a no charge. The blouse is also home made. I know there are mess ups in embroidery I have been doing it long enough. Always happens when you only have just the right amount of items. Thanks every one. Another twist I am in Costa Rica and they want every thing done fast and cheap.

[Wayne]

I always have it understood up front with the customer that on their supplied items (those hard to replace) that mistakes can happen and if it does I can't be held responsible for their items. Just don't charge them for screwing the item up. Most will understand.

[levelbest]

In an ideal world, maybe so and especially if you ad them sign a damage waiver up front... otherwise its just good business to say you screwed up, do the job comp (especially if its only 2 pieces) and move on.

[Marcelle]

Home sewers I know 'always' have the embroidery done before assembling the garment for just that reason. Some layout pattern pieces to determine placement and do embroidery or have it done prior to cutting the garment. I know I would not want to go to all that trouble and then have an embroidery machine destroy it. One shop located in a nearby city won't even accept a customer supplied garment.

[Big Dog]

I just had a similar problem last week. my machine missed a color change and stitched 22,000 stitches in the wrong color. I stopped the machine, called the customer immediately and asked if he could live with black lettering instead of navy. He was fine with it and the logo looked great. I still discounted the item by 20% as a courtesy and he actually liked the black better.
Sure I lost a few dollars, on the one item, but made a customer happy by giving him a discount he didn't ask for. He called again yesterday with another order.
If you do the best you can to make a customer happy, they will remember what you've done for them.

[jacosandy]

The customer wanted it by Sunday I haven't heard from them so go figure.

[jacosandy]

Client showed up today, I showed her the shirts she understood. I did as suggested and didn't charge. Wants to bring me more business. She was so sweet, to bad husband wasn't he got mad at me and did a big FU to me over 20.00. Maybe I should can him as a client.

[Greenwing]

From now On
Be up front..

INFORM YOUR CUSTOMER
that if they provide the Items to be embroidered
you are not resposible for damage.

with that said.

an alignment error is not beyond your control.
you should have paid for the shirt.

A torn shirt cought in the hook is a freak accident a phantom missed color change is also.
But bad hooping is on you and should not just be left to the customer.

If your not confident enough to take that much care reject the job.

as you said it was only $20.

I would have been upset to.
Don't count on repeat business from them.

JMHO