Expanded Files

[Robyn]

My customer brought me an "expanded" file to sew a sample of their logo.

It did not sew out as nice as the sample shirt they brought along to compare.

What do you do in this situation? Is there anything that can be done to the file to improve the sew out on the Amaya without starting from scratch and digitizing the whole logo?

I don't want to lose the order as they also purchase screenprinting and promo products from us. But, I can't sell them embroidery with the way it's sewing out right now.

All suggestions & advice welcomed!!! Thanks,
Robyn
Anthem, AZ
[email protected]

[levelbest]

If you are getting a lot of business, eat the $30 and send the logo to artworksource.com and have it done right. Wouldn't be suprised if the place they got it from was upset they were loosing business and gave them the logo with some tweaks to make the next person look bad

[signman]

It's almost certain that a file setup for any other machine isn't going to work on the Amaya as well...and as John mentions, it is common practice to 'tweak' or include 'boobytraps' inside files given to a client when you know you are losing the account.
I've run into that many times with different graphic jobs.

[Gabi Kat]

To "tweek" or "boobytrap" any art file paid for by a client is unproffessional. And just wrong. If a client pays for artwork, digitizing, they own the true finish file and are entitled to it. In addidtion, my personal experience, the client asking for their file is usually the P.I.A. client anyway. (pain in A) I have never been redisent in handing over art files.
Note: Almost to a one, the client goes down the street tries the other guy. Then is back at my doorstep asking me to please take them back.
So always take the high road.
Gabi Kat
15+ years Silkscreen/Embroidery/Graphic Design & Digital Printing
Gabi Kat

[signman]

The client owns their 'design', but (as has been held up in court) they do not own proprietary 'files' needed for production of that image. Digitized files for embroidery, vectorized files for vinyl cutting, files for digital printing-etc.-the client does pay 'for'...but does not OWN the files. They remain the property of the company producing the item.
And most of us do 'take the high road', although I have never once given a client my 'digitized' files, whether for the vinyl plotter or embroidery. Period. Those are for my machinery and generally they haven't paid me to just produce the file-they paid me to do whatever setup was necessary to produce their logo on a product I supplied.

[Maggie21]

I agree with Signman. My customer quote states very clear that all digitizing for that order remains the property of my company and will be
maintained at our facility for our exclusive usage in executing the customer orders. Any transfer to the client of rights to digitized material (file) prepared by us is subject to reasonable release fees.