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Dear list,
I am trying to help a new user who lives across the state. She bought an XT in July and I spent one day training her on the XT only. At the time she did not have DS but has since purchased it. She had a 4 needle Brother and loved it but wanted more speed, cutting, etc. She knows embroidery but we are having problems getting the bobbin thead to not show on top. Yesterday I had her do the Thread Tension Test with the rows and it stitched perfectly. She started out doing some very large designs with 40 color changes. I told her to do some practice on a simple design and this is the description she has sent me. Could someone look at this and give me a direction to go. She is very frustrated and I don't blame her. She has called Melco and they can't detect anything abnormal or things work just fine when she calls. She feels they are givng her the brush off but I don't really think so. She had done all the things with needles, bobbin adjustment, pressure foot up or down. All of the designs she has sent me have stitched out great with one of two thread breaks in very large designs. How can I help her? I would appreciate some advice. Thanks Margaret
"I sewed a 3,000 stitch bumble bee four times. #1 I had no thread break at 600 spm but the bobbin shows on the straight stitch. #2 I tightened the bobbin and raised the spm. I had 1 thread break and the bobbin still shows but it looked slightly better. #3 I tightened the bobbin more and again raised the speed to 1000 spm. I had 3 thread breaks and the bobbin still shows but again slightly better than #2. #4 I tightened the bobbin but lowered the speed to 600 spm. I had 1 thread break that shreaded the thread and it would not cut. When I catch the shreading prior to the machine giving me the error message, I do a trim command. That's when it will not cut the thread. (That's not the only time but the most common time) The thread breaks are not on any one kind of thread, one was Coats & Clark the other was on Madeira but the bobbin showing through seems to be more on the straight stitch.
Until we can get this figured out, I will keep a log on every pattern I sew like above. Maybe we can get this figured out yet and I agree that it's just going to be trial and error. It's the error part that's getting me bumbed out. This machine was made to sew faster than 400-600 spm and I thought I was beginning to get there but apparently not. I'm going to do some more sewing today so I'll keep you posted.
Looks like I'm going to need another roll of cut away."
I am trying to help a new user who lives across the state. She bought an XT in July and I spent one day training her on the XT only. At the time she did not have DS but has since purchased it. She had a 4 needle Brother and loved it but wanted more speed, cutting, etc. She knows embroidery but we are having problems getting the bobbin thead to not show on top. Yesterday I had her do the Thread Tension Test with the rows and it stitched perfectly. She started out doing some very large designs with 40 color changes. I told her to do some practice on a simple design and this is the description she has sent me. Could someone look at this and give me a direction to go. She is very frustrated and I don't blame her. She has called Melco and they can't detect anything abnormal or things work just fine when she calls. She feels they are givng her the brush off but I don't really think so. She had done all the things with needles, bobbin adjustment, pressure foot up or down. All of the designs she has sent me have stitched out great with one of two thread breaks in very large designs. How can I help her? I would appreciate some advice. Thanks Margaret
"I sewed a 3,000 stitch bumble bee four times. #1 I had no thread break at 600 spm but the bobbin shows on the straight stitch. #2 I tightened the bobbin and raised the spm. I had 1 thread break and the bobbin still shows but it looked slightly better. #3 I tightened the bobbin more and again raised the speed to 1000 spm. I had 3 thread breaks and the bobbin still shows but again slightly better than #2. #4 I tightened the bobbin but lowered the speed to 600 spm. I had 1 thread break that shreaded the thread and it would not cut. When I catch the shreading prior to the machine giving me the error message, I do a trim command. That's when it will not cut the thread. (That's not the only time but the most common time) The thread breaks are not on any one kind of thread, one was Coats & Clark the other was on Madeira but the bobbin showing through seems to be more on the straight stitch.
Until we can get this figured out, I will keep a log on every pattern I sew like above. Maybe we can get this figured out yet and I agree that it's just going to be trial and error. It's the error part that's getting me bumbed out. This machine was made to sew faster than 400-600 spm and I thought I was beginning to get there but apparently not. I'm going to do some more sewing today so I'll keep you posted.
Looks like I'm going to need another roll of cut away."
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