Editing a logo-Deleting stitches

[Debbie Garifi]

I need to know what I am doing wrong that every time I try to edit something it does not take the change. Well it does on the screen and even after I save it it is OK, but when I close it & open again or send to OS to sew it is 100% gone. Hours again down the toilet! I have tried it every way imaginable and using the DS PRO+ manual for all it is worth for days and weeks, what is the magic with getting these darn changes to stick???
Debbie
Design Wizard Embroidery

[signman]

I had the same problem when we first started with Design Shop pro...over and over. Something has to be reloaded in the program-if you can get ahold of Jeff Banks he knows what to do. It's a glitch in the program and once we did whatever it was, has never happened again.
It also might be a corruption in that particular file-if it does not happen in any other design. He'll have you double check that first so if you haven't tried another design do it now so you'll know.
If it only happens in one design, you have to delete that file and start over or it will never stop.
Roland

[Dorothy Compton]

For a stop gap, use save as and alter the name slightly (e.g. a 1 or 2 after the name....you could use date&time sequencing so you always know the latest version). This is also a way of double checking where the file is being saved to. Hope this helps until possible final resolution with Jeff. Good Luck!

Dorothy Compton, Owner
Bee Embroidered
www.BeeEmbroidered.com
(916) 635-7467

[Debbie Garifi]

I have tried saving it as a new name by adding a number and/or letter and outside of having a list going of this logo it has not helped. I did have trouble also with 2 other designs that I tried to edit because of the same type thing. When it is supposed to jump to the next element in the design (within the same color)it would do stitches all the way to the next element right over embroidered areas....real fun!
Also of these 3 designs they all did work originally by jumping to the next element, but I was having issues with outlines and fills having a slight gap inbetween so I would go in to DS and convert to wireframe to try and fix that part only to have all these jumps turn into stitches along the way from element to element.
So I would try to delete those stitches and just put a trim in but they would just appear again. The trim would stick.
I need Jeff's help if it is a glitch or something along those lines.
I actually sent this to Ed Orantes late last night to see if he could do the edit for me, hoping it would stay for him! He must be away because I have not heard from him today.
Debbie
Design Wizard Embroidery
Jeff

[Debbie Garifi]

Jeff -
Would the response you gave to Michelle regarding fixes also be my issue? But she didn't say that her editing didn't stay when she made changes....
If mine is a different issue, can you let me know what I may need to do to get it resolved.
It is 3:05 now and I have to take my daughter to an appointment at 3:30. I should be back by 5:15.
I can call you or you can call me if that is easier. Please advise.
Thanks
Debbie
Design Wizard Embroidery

[Jeff]

Debbie,

I would need to see the design and look at exactly what turns to stitches etc. If this all starts when converting an EXP to Wire frame, then yes, the conversion is causing the long move to be converted to walk stitches. This may be a setting in the software, or the way it is being converted. Send me the design to look at.

What version of software do you have? And when you send the design explain exactly where the problem is you are seeing.
Send the original and the one you convert, perhaps put them in a ZIP file, and send them to [email protected] or [email protected].

Jeff Banks