Outsourcing Embroidery Options

[Impressions Embroidered Apparel]

Hi,

We did our first out source job with a company named Mazama in late Oct. early Nov. 150 hats and 100 or so shirts. We found them company at a show and also saw their ad in the back of some trade magazine.

We approved the design etc. on Nov 15th and had a drop dead date to get them to the client on Nov. 23rd which we were told was not a problem. Well Dec. 18th the items arrived. The company we outsourced to ignored emails we sent asking about why we did not get the items. We finally did get them on the phone December 8th and basically they said they had been busy and did we want the shirts and hats or not.

The items were for an event that Mazama missed the delivery date for, but they could care less.

So before we outsource again, are there any companies you recommend.

Anyone else ever gotten their items after the due date, and if so did you just end up eating the entire thing?

Thanks,
Steve

[signman]

Steve, I"ve sold Ad specialties for 20 years+, and this is unacceptable! The ONLY time I"ve ever had a company drop the ball and miss a date-they airmailed the order to get it to the customer the next day, AND paid the freight, the setup, everything-and a discount to boot-to make up for it.
NEVER EVER accept this type of treatment.
Dick and Pat Beauregard are Melco service techs, also run Squeegee Printers Inc,, strictly wholesale jobbing for screen printing and embroidery- last I knew 6 Amayas, a 12 head Barrudan, 4-6 head screenprinters, etc. and they have never let me down...
advantage is you can do the digitizing, test a sewout, show the customer, email the file to them and have the goods drop shipped from Sanmar or whoever you use and get them back FAST...and when they give you a ship date they don't lie!