Cluster Invalid

[Donna Landers]

trying to run hats and this is the 2nd time with same hat and same design ...I get this error -

does anyone know what this means?

"Cluster Invalid - master machine detached from system."

[Greenwing]

Check all network cables and connections.
as this is the massage when the machine looses it conection withthe computer.

[Rod or Sharon]

Also,....Big Red or XT?

Where do you have your presser foot set?

Are you using Sharp point needles?

What size needle are you using?

Are the caps structured or unstructured?

How dense is the design over the center seam? I will assume you are getting this message while sewing over the center seam.

This may be a sign that the Z axis motor is getting weak. Sometimes when the presser foot is set too low and is hammering hard on the cap center seam, it can cause the machine to detach from the computer. If the Z axis motor is in fact weak, this can happen quite often if the needle is worn or bent or dull, design is too dense, center seam is thick, presser foot is low and hammering, cap is hooped loosely or any combination of the items listed....

Start by putting in a new Sharp point needle(s), and checking your presser foot height...raise it one click from where you are and see if it helps.

Rod Springer
Amaya Tech & Trainer

[Donna Landers]

Thank you so very much - this was a big help.

I reset all and changed all the needles (use 75/11)

- running well now.

it's a heavy structured hat