I have had my Silver Surfer for 14+ years, all with a maintenance agreement. I added a second machine almost three years ago.
For the first time ever, I have no running machine, and have had to put in a service call. I am being told that, even though I am dead in the water, I am looking at a two month response time due to "everyone opening back up at the same time". I have been open the entire time and have a stack of orders pending with hard deadlines.
Melco has shipped the parts; any ideas on what to do? I have left email with [email protected], and also a message with the Melco Service Manager, who I am waiting to hear back from.
For the first time ever, I have no running machine, and have had to put in a service call. I am being told that, even though I am dead in the water, I am looking at a two month response time due to "everyone opening back up at the same time". I have been open the entire time and have a stack of orders pending with hard deadlines.
Melco has shipped the parts; any ideas on what to do? I have left email with [email protected], and also a message with the Melco Service Manager, who I am waiting to hear back from.
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