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I feel like I have to give equal time to my good experiences too!
I have always had trouble with trimming - right from the start. I recently had the tech from Honolulu, Doug Dang, come out to try again to fix it. He replace the cables and covers and I don't know what else. And it worked real good - for 3 days. Then it was back to its old tricks, not trimming the thread at all, half trims, trimming where, I swear, the seq/timing is way off and the thread ends up about 5" shorter than it should be and therefore pulls out of the needle, trimming only the top or bobbin thread, needles snapping off, threads snapping. threads getting left criss-crossing all over the design and then getting sewed over and, the new one that I hardly ever got before, an error message that the selector something is not on index (something like that). I had been getting that a lot and never had it before. I have to say that the 2 designs I did manage to sew out did not have one thread break/no trim. So the trimming seems to have improved.
Just thought I'd mention that.
Juli in Kona
I have always had trouble with trimming - right from the start. I recently had the tech from Honolulu, Doug Dang, come out to try again to fix it. He replace the cables and covers and I don't know what else. And it worked real good - for 3 days. Then it was back to its old tricks, not trimming the thread at all, half trims, trimming where, I swear, the seq/timing is way off and the thread ends up about 5" shorter than it should be and therefore pulls out of the needle, trimming only the top or bobbin thread, needles snapping off, threads snapping. threads getting left criss-crossing all over the design and then getting sewed over and, the new one that I hardly ever got before, an error message that the selector something is not on index (something like that). I had been getting that a lot and never had it before. I have to say that the 2 designs I did manage to sew out did not have one thread break/no trim. So the trimming seems to have improved.
Just thought I'd mention that.
Juli in Kona