Terrible sewing on XTS

[runningthreads]

I have 3 machines I use for my job. We have one machine that just does not sew well like the other two. Fine lines, details, are just not done well. I am attaching pictures of the same logo but on two different machines. Can anyone help me figure out why this one machine is so awful?! Thank you!

[Judy]

I just had my "magic man" technician do a yearly tune up. I was having this same problem, and it turned out the clips on the hoop arms were loose, so the hoop could move within them just enough to make a yicky looking mess. He adjusted them just a touch, and PERFECTION.

[runningthreads]

Thank you for your reply, Judy. I am pretty sure our technician tightened those up last year. I just checked and they are still tight. So I am not sure that is the issue. I may switch them out with another machine's and test it just to see.

[levelbest]

How about the cable adjustments? Are they in spec? We just had all of ours replaced as some were looking a bit worn. Of course, now they need to be tightened again - as they are broken in.

[runningthreads]

Thank you, John. I will look into that as well. We have a 1200 item order coming up and I have to have this machine working!