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Results 1 to 3 of 3
  1. #1
    Join Date
    May 2014
    Posts
    2
    Post Thanks / Like

    Major OS Installation Problem

    I'm still using OS10 and DS9. I've sent a message to sales to inquire about upgrading . . . this program is giving me all kinds of problems . . . again. I've once again, uninstalled all of it and my attempt to reinstall OS10 has presented me with this delightful message. WTH . . . this is from the original disk and I've got jobs to get out!! Can you say "NOT A HAPPY CAMPER". So I'm looking for help. I'm also going to post on the other site I use so between all of you experts out there, hopefully I'll find a resolution. Thanks to all for always pulling me out of the fire . . . not sure about this time!
    Message says: "An installation support file could not be installed. A catastrophic failure"
    HELP!!!
    Nina O'Leary

  2. #2
    Join Date
    Jul 2008
    Location
    Birmingham, AL
    Posts
    220
    Post Thanks / Like
    I thought OS10 for for DS10. When I upgraded to DS10 I was told I would need OS10 for them to work together. I would try installing OS9 and see if that is the problem.

    I upgraded because my new computer was Windows 10 and DS9ProPlus did not work properly. Designs looked fine on the screen but stitched out with gaps and all kinds of weird jumps and blank spots.

  3. #3
    Join Date
    Jul 2013
    Location
    Urbana, Maryland
    Posts
    263
    Post Thanks / Like
    Since you are a license holder of 10, I could upload a zip of the files for you to try an install from that instead of your disc - which may have an issue.

    message me a good email address for you and I can probably do tonite.
    John Yaglenski
    Amayausers.com - Webmaster
    Levelbest Embroidery - Owner
    Living the life on Hilton Head Island, SC and serving the world via our website!
    http://www.levelbestembroidery.com

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