My 2 years old XTS is starting to give me trimming issues a lot more often now.
I do the maintenance myself and make sure it's done both timely and accurately.
Today is bad, not trimming 90% of the time, I did everything that has to be done in this case, cleaning and oiling the cutter, making sure the small push rods are in there respective holes and not bent, same for the bobbin case and check thread tension. Nothing suspicious all movements are free.
A pop up window on the computer says "selector stepper error", I then go to the maintenance window to send back the selector to its home position, seems to work but the machine make a horrendous noise in doing so.
Another window comes up stating "failed acknowledge on trim command" and "head not at head up" making strong noise again when cleared.
Also to be noted in this maintenance window the "cutter" and "selector" start test buttons are grayed out and therefore cannot be used !
Is that a sign of a stepper motor failure of some sort, or is it a timing issue ?
The machine is driven by Amaya OS 10 and I did the update from version 9 yesterday, could it be that some settings got messed up during the update ?
I'm in desperate need of help troubleshooting these issues,
One thing you should know, I'm located in Anguilla (British West Indies) so having a technician over is not really an option for now ...
I do the maintenance myself and make sure it's done both timely and accurately.
Today is bad, not trimming 90% of the time, I did everything that has to be done in this case, cleaning and oiling the cutter, making sure the small push rods are in there respective holes and not bent, same for the bobbin case and check thread tension. Nothing suspicious all movements are free.
A pop up window on the computer says "selector stepper error", I then go to the maintenance window to send back the selector to its home position, seems to work but the machine make a horrendous noise in doing so.
Another window comes up stating "failed acknowledge on trim command" and "head not at head up" making strong noise again when cleared.
Also to be noted in this maintenance window the "cutter" and "selector" start test buttons are grayed out and therefore cannot be used !
Is that a sign of a stepper motor failure of some sort, or is it a timing issue ?
The machine is driven by Amaya OS 10 and I did the update from version 9 yesterday, could it be that some settings got messed up during the update ?
I'm in desperate need of help troubleshooting these issues,
One thing you should know, I'm located in Anguilla (British West Indies) so having a technician over is not really an option for now ...
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