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Help on Big Red

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  • Help on Big Red

    I was doing the 20,000,000 maintenance and I was on the last step and all was good. I put the front panel back on and the machine went to reset and it started going across all of the needles snapping them each off. Now all the needle heads are all down and won't snap up in place. I keep getting an Error
    Custer 01 Head 01 color change stepper index error-off while sewing

    I go to heads up and it wont reset.

    In Dallas if anyone has a repair person I'd appreciate any help or phone number!

    Thanks in advance!!!

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